Privacy Policy for RabbleCRM
Last updated: April 25, 2026

RabbleCRM (“RabbleCRM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect about you and your customers. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our CRM platform, or communicate with us, including via SMS and other electronic messages.

By accessing or using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

RabbleCRM is a customer relationship management software platform that helps businesses manage leads, customers, and communications, including email, SMS, calls, and other interactions. Our software may be provided through a white‑labeled platform and may integrate with various third‑party services (such as payment processors, telephony providers, and analytics tools) to deliver our services.

If you have any questions about this Privacy Policy, you can contact:

Business name: RabbleCRM

Website: https://rabblecrm.com

Email: [email protected]

Mailing address: 3735 E River Rd, Grand Island, NY 14072

Phone: +1 (716) 572‑5393

2. Information We Collect

We may collect the following categories of information when you use our website or services:

Account and contact information: Name, business name, email address, phone number, mailing address, login credentials, and similar details you provide when creating an account or contacting us.

Billing information: Payment method details (such as the last four digits of a card, billing address, and transaction history) processed via secure third‑party payment processors.

Customer and lead data: Information you store in RabbleCRM about your own leads, prospects, and customers (for example, names, contact details, communication history, notes).

Communications data: SMS messages, emails, call logs, voicemails, and other communications sent or received through RabbleCRM, including associated metadata (timestamps, phone numbers, delivery status).

Usage and device information: IP address, browser type, device identifiers, pages visited, time and date of visits, and other analytics data collected via cookies or similar technologies.

Support and feedback information: Information you provide when you contact support, respond to surveys, or give feedback.

You are responsible for ensuring you have a lawful basis (such as consent or legitimate interest) to collect and store your customers’ data in RabbleCRM.

3. How We Use Information

We use the information we collect for the following purposes:

To provide, operate, and maintain the services, including CRM features such as contacts, pipelines, campaigns, automations, and messaging.

To send communications, including transactional and marketing messages, on your behalf via SMS, email, and other channels, consistent with applicable laws and your contacts’ preferences.

To process payments and manage subscriptions, invoicing, and transactions.

To improve and secure the platform, including monitoring usage, troubleshooting, analyzing trends, enhancing features, and detecting, preventing, and addressing fraud or security incidents.

To provide customer support and respond to inquiries and service requests.

To comply with legal, regulatory, tax, carrier, and A2P messaging requirements.

We do not sell your personal information or your customer lists to third parties.

4. SMS & A2P Messaging Terms

RabbleCRM enables businesses to send SMS and other text messages to their contacts using Application‑to‑Person (A2P) messaging. This section explains how SMS data is used, and the terms that apply to recipients of SMS messages associated with RabbleCRM.

4.1 Types of Messages

Depending on your relationship with RabbleCRM or with a business using RabbleCRM, you may receive:

Account or system notifications

Appointment or booking reminders

Service updates and customer support messages

Marketing and promotional messages, if you have opted in to receive them

Message frequency may vary based on your interactions, your account settings, and the communication preferences you or your provider select.

4.2 Opt‑In

You may opt in to receive SMS messages through website forms, account registration, service requests, scheduling forms, point‑of‑sale interactions, or other consent‑based methods where you provide your mobile number. By providing your mobile number and opting in, you expressly consent to receive text messages from RabbleCRM or from the business using RabbleCRM at the number you provided.

Your consent to receive SMS messages is not required as a condition of purchasing any goods or services where such a requirement would be prohibited by law.

4.3 Opt‑Out

You can opt out of SMS messages at any time by replying STOP to any message you receive. After you reply STOP, you may receive a one‑time confirmation message, and then no further SMS messages will be sent to that number via that program unless you subsequently opt in again.

Common opt‑out keywords may include: STOP, END, CANCEL, UNSUBSCRIBE, QUIT, depending on carrier rules and program configuration.

4.4 Help

For help regarding SMS messages, reply HELP to any message, or contact us at:

Email: [email protected]

Phone: +1 (716) 572‑5393

4.5 Message and Data Rates

Message and data rates may apply to any SMS or MMS messages sent or received, depending on your mobile carrier and plan. RabbleCRM does not control these charges. Wireless carriers are not liable for delayed or undelivered messages.

4.6 SMS Data Use and Sharing

When SMS messages are sent or received, RabbleCRM processes message content and related metadata (such as recipient phone numbers, timestamps, and delivery status) solely for the purpose of delivering and managing your communications, complying with carrier and A2P requirements, and maintaining service quality.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors and service providers in support of the services (such as hosting, telephony, routing, or customer support) is permitted, but only to the extent necessary to provide the services and comply with legal and carrier requirements. Text messaging originator opt‑in data and consent will not be shared with any third parties, except as necessary to provide messaging services and comply with law (for example, with carriers, aggregators, or messaging infrastructure providers).

All other categories of personal information described in this Privacy Policy exclude text messaging originator opt‑in data and consent; that information is not shared or sold for marketing or promotional purposes.

5. Legal Bases for Processing (Where Applicable)

Where required by applicable law (such as GDPR or similar data protection regimes), personal information is processed on the following legal bases:

Performance of a contract, to provide the services requested.

Legitimate interests, such as operating, securing, and improving the services and preventing abuse.

Compliance with legal obligations, including regulatory and tax requirements.

Consent, for certain marketing, cookies, or other optional data uses where required.

6. Information Sharing

Information may be shared in the following limited circumstances:

Service providers and subprocessors: With third‑party vendors that help deliver the services, such as hosting providers, telephony carriers, SMS gateways, email delivery services, payment processors, analytics providers, and support tools. These providers are only allowed to use information as necessary to perform services on RabbleCRM’s behalf and are not permitted to use SMS opt‑in data or consent for their own independent marketing.

Platform and infrastructure providers: With underlying white‑label platform providers and infrastructure partners that power the CRM functionality.

Business transfers: In connection with a merger, acquisition, financing, restructuring, or sale of all or part of the business, subject to appropriate confidentiality protections.

Legal and compliance: When required to do so by law, subpoena, court order, or other legal process, or when disclosure is reasonably necessary to protect rights, user safety, or to investigate fraud or abuse.

Service providers and partners are not permitted to sell your information or use it for their own independent marketing.

7. Data Retention

Personal information is retained for as long as necessary to provide the services, fulfill the purposes described in this Privacy Policy, and comply with legal obligations and contractual commitments.

In general:

Account and billing records are retained for the duration of your account and for a reasonable period thereafter to comply with tax, accounting, and regulatory requirements.

Customer and communication data stored in your CRM account is retained while your account is active, or until you delete the data or close your account, subject to backup and legal requirements.

Logs and analytics data may be retained for a limited period for security, troubleshooting, and service improvement.

When data is no longer needed, it is deleted or anonymized in accordance with data retention practices and applicable law.

8. Data Security

Reasonable technical and organizational measures are implemented to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures may include encryption in transit, access controls, secure infrastructure, and regular monitoring.

However, no method of transmission over the internet or method of electronic storage is completely secure, and absolute security cannot be guaranteed. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your RabbleCRM account.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which can include:

The right to access personal information held about you.

The right to correct or update inaccurate information.

The right to request deletion of personal information, subject to legal and contractual obligations.

The right to object to or restrict certain processing.

The right to data portability, where applicable.

To exercise these rights, contact RabbleCRM using the contact details above. If you are an end customer of a business that uses RabbleCRM, you should direct requests about your data to that business, as it controls the data stored in RabbleCRM about you.

You can also manage certain preferences directly (such as notification settings) and unsubscribe from marketing emails by using the “unsubscribe” link in those emails.

10. Cookies and Tracking Technologies

Cookies, pixels, and similar technologies may be used on the website and within the application to remember preferences, authenticate users, analyze usage, and improve services.

You can typically instruct your browser to refuse cookies or indicate when a cookie is being sent. However, some features of the site or application may not function properly if cookies are disabled. Where required by law, consent will be requested before using certain non‑essential cookies or similar technologies.

11. International Transfers

Services may be provided using servers and service providers located in multiple countries, which means your information may be transferred to and processed in countries other than your own, which may have different data protection laws.

Where required, appropriate safeguards (such as standard contractual clauses or equivalent protections) are implemented to ensure that personal information transferred across borders is protected in accordance with applicable law.

12. Children’s Privacy

The website and services are intended for use by businesses and are not directed to children under the age of 13 (or other age as defined by local law). RabbleCRM does not knowingly collect personal information from children, and if it becomes aware that such information has been collected, it will be deleted.

If you believe a child has provided personal information, please use the contact details above so appropriate action can be taken.

13. Third‑Party Links and Services

The website or services may contain links to third‑party websites, applications, or services that are not operated by RabbleCRM. RabbleCRM is not responsible for the privacy practices of these third parties, and their practices are governed by their own privacy policies.

You are encouraged to review the privacy policies of any third‑party services used in connection with RabbleCRM.

14. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in practices, technologies, or legal requirements. When changes are made, the “Last updated” date at the top of this page will be revised, and additional notice may be provided where appropriate (such as by email or in‑app notification).

Your continued use of the website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.