Terms of Service

Effective Date: April 25, 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, software, communication tools, and related services made available by RabbleCRM (“RabbleCRM,” “we,” “us,” or “our”), including without limitation rabblecrm.com and any related application, subdomain, or hosted account environment (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.

1. Eligibility and Scope

The Services are intended for individuals and businesses that use RabbleCRM to manage leads, customers, and communications, including email, SMS, calls, and other interactions for service‑based businesses. You may use the Services only if you can form a binding contract under applicable law and comply with these Terms.

If you use the Services on behalf of a business or other entity, you represent and warrant that you have authority to bind that entity to these Terms, and “you” includes that entity.

2. Description of Services

RabbleCRM is a customer relationship management and communication automation platform for service‑based businesses and individuals. Depending on your plan or purchased services, features may include:

CRM, pipeline, and contact management

SMS and MMS messaging

Email sending and marketing campaigns

Landing pages, websites, and forms

Dialer, call tracking, and voicemail

AI tools and chatbots

Automations and workflows

Reporting and analytics

Integrations with third‑party products and services (including payment processors, telephony providers, and other platforms)

RabbleCRM may also provide onboarding, configuration, setup, website setup, and other done‑for‑you services in connection with your subscription or add‑on purchases.

RabbleCRM may change, improve, suspend, or discontinue any part of the Services at any time, with or without notice.

3. Accounts and Security

To use certain features, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to keep that information updated.

You are responsible for:

Maintaining the confidentiality of your login credentials

All activity that occurs under your account, including activity by employees, contractors, or other authorized users

Promptly notifying RabbleCRM at [email protected] of any unauthorized access or security incident

Multi‑user access may be available under a single subscription. You are responsible for all users you permit to access your account and for ensuring their compliance with these Terms.

RabbleCRM reserves the right to refuse service, close accounts, or change eligibility criteria at its discretion.

4. Subscription Plans, Fees, and Payment

RabbleCRM offers subscriptions billed on a monthly, quarterly, or annual basis, depending on the plan you purchase. Certain features may involve additional usage‑based charges, including charges for email, messaging, AI services, telephony, or other metered usage.

All fees are due in advance unless otherwise stated in writing.

Payments are processed through third‑party payment processors, including Stripe and infrastructure provided through HighLevel and related providers.

By submitting payment information, you authorize RabbleCRM and its payment processors to charge all applicable subscription fees, usage‑based fees, taxes, and other amounts you authorize on a recurring basis.

Unless otherwise stated, subscriptions automatically renew for successive billing periods at the then‑current rate until canceled. You may request cancellation by emailing [email protected] or by contacting your assigned customer service representative. Cancellation requests are effective once received and processed. Unless expressly stated otherwise, no prorated refunds are provided for partial billing periods.

You are responsible for all charges incurred under your account, including any applicable taxes.

5. 90‑Day Guarantee and Refunds

RabbleCRM offers a 90‑day review‑based guarantee. If, at the end of the first 90 days of paid service, you believe that RabbleCRM’s systems have not made your processes easier, more seamless, or beneficial to your business, you may request a full refund of the amounts you paid to RabbleCRM through that 90‑day point.

To request a refund under this guarantee:

You must contact [email protected] or your customer service representative within the 90‑day review window.

You must reasonably cooperate in the review process so RabbleCRM can evaluate your usage and implementation.

RabbleCRM reserves the right to verify eligibility, review account history and usage, and deny requests that are fraudulent, abusive, or inconsistent with this guarantee. Except for this stated guarantee or as otherwise required by law, fees are non‑refundable.

6. Customer Responsibilities

You are responsible for:

Providing accurate account, contact, and billing information

Complying with all applicable laws, regulations, and industry standards

Maintaining appropriate records, backups, and copies of your own data and content

Obtaining all rights, notices, and consents necessary for the data and communications you send through the Services

Cooperating with onboarding, setup, support, and implementation activities when applicable

Using the Services only for lawful business purposes

You are solely responsible for your relationships with your contacts, leads, customers, and recipients, including the content, timing, frequency, destination, and legality of any messages, campaigns, automations, or communications sent through the Services.

7. Messaging, Consent, and A2P/10DLC Compliance

If you use RabbleCRM for SMS, MMS, calling, voicemail, or related communications, you are solely responsible for compliance with all applicable laws, carrier requirements, platform rules, and industry standards, including but not limited to:

The Telephone Consumer Protection Act (TCPA) and similar laws

CTIA Messaging Principles and Best Practices

A2P 10DLC requirements and carrier guidelines

CAN‑SPAM and similar email marketing laws, where applicable

Requirements imposed by HighLevel, LeadConnector, downstream providers, and mobile carriers

7.1 Opt‑In and Consent

You represent and warrant that:

You send messages only to recipients who have provided the legally required level of consent.

Your contact lists are your own opted‑in contact lists or otherwise collected on a lawful basis.

You maintain proof of consent where required and can provide it upon request in the event of a complaint, audit, or carrier review.

You must ensure that your opt‑in flows, forms, landing pages, and other collection points clearly disclose:

The types of messages the recipient will receive (for example, reminders, updates, promotional messages)

Approximate message frequency

That consent is not a condition of purchase where required by law

How to opt out (for example, “Text STOP to unsubscribe”)

Where to get help (for example, “Text HELP for help” or contact information)

7.2 Opt‑Out and Help

You must honor opt‑out requests immediately and stop messaging recipients who revoke consent or otherwise request not to be contacted.

Standard opt‑out methods such as STOP, END, CANCEL, UNSUBSCRIBE, and QUIT must be supported where applicable.

After a recipient texts STOP (or another supported keyword), you may send a one‑time confirmation message and then no further SMS messages will be sent to that number via that program unless the recipient opts in again.

You must provide a reasonable way for recipients to obtain help, such as replying HELP or contacting support.

Wireless carriers are not liable for delayed or undelivered messages. Message and data rates may apply to any SMS or MMS messages sent or received, depending on the recipient’s mobile carrier and plan.

7.3 Program Description

Depending on your configuration and the program you run through the Services, recipients may receive:

Account or system notifications

Appointment, booking, or service reminders

Service updates and customer support messages

Marketing and promotional messages, if they have opted in to receive them

Message frequency may vary based on your usage, the program type, and the preferences you or your recipients select.

7.4 Responsibility and Enforcement

RabbleCRM may, but is not obligated to, provide compliance tools, default disclosures, opt‑out language, templates, automations, sender identification features, AI‑generated suggestions, or other messaging‑related assistance. Any such features are provided for convenience only and do not constitute legal advice or a guarantee of compliance.

You remain solely responsible for the legality and compliance of every message and campaign you send. RabbleCRM may monitor complaint rates, opt‑out rates, delivery errors, carrier feedback, and suspected abuse, and may restrict, suspend, filter, reject, disable, or terminate your messaging access, numbers, campaigns, or account at any time if RabbleCRM believes your use creates legal, compliance, deliverability, reputational, operational, or carrier‑related risk.

8. Acceptable Use

You agree not to use the Services to engage in, promote, facilitate, or transmit any of the following:

Illegal activity or content

Fraudulent, deceptive, false, or misleading marketing or communications

Spam, unsolicited messages, or communications sent without required consent

Harassment, hate speech, abusive conduct, threats, or violent content

Pornographic, sexually explicit, or otherwise objectionable content

Infringement or misappropriation of any intellectual property, privacy, publicity, or other rights

Malware, hacking, phishing, security attacks, scraping, or attempts to interfere with the Services or related systems

Activity that violates carrier rules, provider policies, or third‑party platform requirements

RabbleCRM may investigate violations and may remove content, block campaigns, suspend access, or terminate accounts at its sole discretion.

RabbleCRM reserves the right to refuse service to anyone for any reason permitted by law.

9. User Content and Data

You retain ownership of the data, content, contact information, files, images, documents, campaigns, and other materials you submit to or process through the Services (collectively, “User Content”).

You grant RabbleCRM a non‑exclusive, worldwide, royalty‑free license to host, store, reproduce, transmit, modify, display, and otherwise use User Content as necessary to operate, maintain, improve, support, secure, and provide the Services and related support functions.

You represent and warrant that you have all rights necessary to provide User Content and to permit RabbleCRM to process it as described in these Terms and in the Privacy Policy.

RabbleCRM may also use aggregated and de‑identified data derived from use of the Services for analytics, benchmarking, product improvement, security, and operational purposes.

10. Privacy and Data Handling

RabbleCRM’s collection, use, and disclosure of personal information is described in the RabbleCRM Privacy Policy, available at:

https://rabblecrm.com/privacy (or the applicable Privacy Policy URL you publish)

By using the Services, you acknowledge that data may be processed as described in the Privacy Policy and that RabbleCRM uses third‑party service providers and infrastructure, including a white‑labeled CRM platform and associated telephony, messaging, and hosting providers.

11. Third‑Party Services

The Services may integrate with or rely on third‑party products, software, telecommunications providers, payment processors, registries, and other services, including HighLevel, LeadConnector, Stripe, carriers, and other integrations you enable.

RabbleCRM does not control and is not responsible for third‑party services, acts, omissions, outages, pricing, data practices, policies, terms, functionality, or availability. Your use of third‑party services may be subject to separate terms and privacy policies. RabbleCRM is not liable for any loss, damage, delay, delivery issue, data loss, suspension, rejection, or failure caused by third‑party providers.

12. Intellectual Property

RabbleCRM and its licensors own all rights, title, and interest in and to the Services, including all software, interfaces, designs, workflows, trademarks, service marks, branding, logos, documentation, and related intellectual property, excluding User Content. The Services are licensed, not sold.

Subject to your compliance with these Terms and payment of applicable fees, RabbleCRM grants you a limited, non‑exclusive, non‑transferable, revocable right to access and use the Services during your subscription term for your internal business use or personal service‑business use.

You may not copy, modify, distribute, sell, sublicense, reverse engineer, decompile, create derivative works from, or exploit the Services except as expressly permitted by law or by RabbleCRM in writing.

13. Suspension and Termination

RabbleCRM may suspend, restrict, or terminate your access to all or any part of the Services at any time, with or without notice, for any reason or no reason, including:

Suspected violations of these Terms

Nonpayment or chargebacks

Legal, regulatory, or carrier risk

Excessive complaints, spam reports, or abuse

To protect RabbleCRM, its providers, or other users

You remain responsible for all fees and obligations incurred before termination becomes effective. Sections that by their nature should survive termination will survive, including provisions relating to payments owed, intellectual property, disclaimers, limitations of liability, indemnification, disputes, and general terms.

14. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, RABBLECRM DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON‑INFRINGEMENT, ACCURACY, RELIABILITY, RESULTS, AND QUIET ENJOYMENT.

RABBLECRM DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR‑FREE, SECURE, TIMELY, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY COMMUNICATIONS WILL BE DELIVERED, RECEIVED, OR COMPLY WITH CARRIER REQUIREMENTS. RABBLECRM DOES NOT GUARANTEE ANY BUSINESS RESULTS, REVENUE, LEAD VOLUME, CONVERSIONS, DELIVERABILITY, OR PERFORMANCE IMPROVEMENTS.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RABBLECRM, ITS OWNER, AFFILIATES, LICENSORS, PROVIDERS, CONTRACTORS, AND SERVICE PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RABBLECRM’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO RABBLECRM FOR THE SERVICES DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF APPLICABLE LAW DOES NOT ALLOW CERTAIN LIMITATIONS, LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

16. Indemnification

You agree to defend, indemnify, and hold harmless RabbleCRM, its owner, affiliates, providers, contractors, and representatives from and against any claims, actions, proceedings, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of the Services

Your User Content

Your communications or campaigns

Your violation of these Terms or applicable law

Your infringement or violation of any rights of another person or entity

Any consent, marketing, telemarketing, privacy, or messaging‑related complaint involving your account

17. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Services will be governed by the laws of the State of New York, without regard to its conflict of laws principles.

18. Changes to Terms

RabbleCRM may update or modify these Terms at any time by posting the revised version on rabblecrm.com or otherwise making it available through the Services. Changes become effective upon posting unless a later effective date is stated.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the revised Terms.

19. General Terms

These Terms constitute the entire agreement between you and RabbleCRM regarding the Services and supersede prior or contemporaneous understandings relating to the Services.

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.

You may not assign these Terms without RabbleCRM’s prior written consent. RabbleCRM may assign these Terms freely in connection with a sale of assets, merger, reorganization, or otherwise. A failure to enforce any provision is not a waiver of any right.

20. Contact

For support, notices, or questions about these Terms, contact:

RabbleCRM
3735 E River Rd
Grand Island, NY 14072
United States
Email: [email protected]
Phone: +1 (716) 572‑5393